Replacement Policy
Website: https://nexvitawellness.in/
Effective Date: 6 September 2026
1. Overview
This Replacement Policy applies to purchases made through https://nexvitawellness.in/. The policy is intended to provide a clear process for eligible returns/replacements while protecting product quality and customer safety.
2. Eligibility
A request should normally be raised within 7 days from delivery. The product should be unused, unopened and in original condition with original packaging, labels, seals and accessories where applicable. Requests may be considered for an incorrect item, transit damage, leakage/tampering or verified product/manufacturing defect.
3. Non-Eligible Conditions
Products that have been used, opened, altered or damaged after delivery may not qualify. Requests submitted after the applicable period may be rejected unless otherwise agreed. Damage caused by misuse, negligence, improper storage or failure to follow product instructions may not qualify.
4. Damaged / Incorrect Product
Please contact customer support promptly with your order number and clear photographs/videos of the outer package and product. We may request additional information before approving a replacement.
5. Replacement Process
Contact us with the order details and reason for the request. After review, we may provide return/pickup instructions.
Once an approved return is received and verified, a replacement may be dispatched subject to availability. If the same item is unavailable, we may offer a refund or another appropriate resolution, subject to applicable law.
6. Return Shipping
For an approved replacement caused by an incorrect item, transit damage or verified defect, Nexvita Wellness may arrange or bear reasonable return/pickup costs as applicable. Other eligible returns may be subject to shipping/handling conditions communicated during the return process.
7. Refunds
Where a refund is approved instead of replacement, it will generally be processed through the original payment method or another permitted method. The time for the amount to reflect in the customer's account may depend on the payment gateway or bank.
8. Order Cancellation / Modification
The website currently indicates that orders can be modified within 1 hour of placing them. Requests should therefore be submitted as soon as possible. Once processing or shipment has started, modification may not be possible.
9. Product Use
Customers should read and follow product labels, directions and warnings. A replacement does not guarantee any particular personal, cosmetic, wellness or therapeutic result.
10. Contact
For return or replacement assistance, contact Nexvita Wellness using the contact details below and include your order number and relevant evidence.
Contact Information
Nexvita Wellness
B-1203, 12th Floor, The CAPITAL, G Block, Bandra Kurla Complex, Mumbai - 400051, Maharashtra, India
Support email id: support@nexvitawellness.in
Contact number: 8850256101
Whatsapp number: 8850256101
Office Address: Chandivali Chintamani Chs, 401 B Wing, Mhada Colony, Chandivali, Mumbai 400072